China Banking and Insurance Regulatory Commission： Insurance consumer complaints increased by 129.73% in the first quarter.

　　Cctv newsAccording to the Circular on Insurance Consumption Complaints in the First Quarter of 2021 published by China Banking and Insurance Regulatory Commission, China on the 26th, in this quarter, China Banking and Insurance Regulatory Commission and its dispatched offices received and forwarded 37,892 insurance consumption complaints involving insurance companies, up 129.73% year-on-year.

　　Among them, 15,539 property insurance companies were involved, up 83.20% year-on-year, accounting for 41.01% of the total complaints; There were 22,353 life insurance companies, up 178.99% year-on-year, accounting for 58.99% of the total complaints. The complaints of PICC P&C Insurance, Ping An P&C Insurance and Pacific P&C Insurance rank among the top three property insurance companies. The number of complaints in Ping An Life Insurance Company of China ranks first among life insurance companies.

　　According to the Circular, in the first quarter of 2021, the median number of complaints about 100 million yuan premium of property insurance companies was 6.14 pieces/100 million yuan, and the median number of complaints about 10,000 policies was 0.49 pieces/10,000 pieces; The median number of complaints about 100 million yuan premium of life insurance companies is 1.43/100 million yuan, the median number of complaints about 10,000 policies is 0.26/10,000, and the median number of complaints about 10,000 people is 0.09/10,000.

　　Yi ‘an Property & Casualty ranked first among property insurance companies in terms of the complaint volume of 100 million yuan premium. Sunshine Agricultural Insurance and Jiulong Property Insurance are among the top two property insurance companies in terms of complaints about 10,000 policies. Hua Hui Life ranked first among life insurance companies in terms of complaints about 100 million yuan premium. Hua Hui Life ranked first among life insurance companies in the number of complaints about 10,000 policies. Hua Hui Life Insurance and Dingcheng Life Insurance ranked in the top two among life insurance companies.

　　Judging from the main types of insurance involved in complaints, property insurance companies have 8561 complaints about motor vehicle insurance disputes, accounting for 55.09% of the total complaints of property insurance companies; There were 2508 complaints about insurance disputes, accounting for 16.14%. PICC P&C Insurance, Ping An P&C Insurance and Pacific P&C Insurance ranked among the top three property insurance companies. Ping An Property Insurance and PICC Property Insurance ranked in the top two among property insurance companies.

　　Among the complaints involving life insurance companies, there are 9184 complaints about ordinary life insurance disputes, accounting for 41.09% of the total complaints of life insurance companies; There were 4600 complaints about sickness insurance disputes, accounting for 20.58%. Ping An Life Insurance Company of China ranks first among life insurance companies in terms of the number of complaints about ordinary life insurance disputes and the number of complaints about sickness insurance disputes.