Xiaomi responded that SU7 can’t refund the deposit： consumers can’t refund if they take the initiative to lock the order.

Yichexun According to the mediaIt is reported that after Xiaomi Auto SU7 went on sale, some consumers complained on the rights protection platform that the car deposit of 5,000 yuan could not be refunded.

Some netizens posted on the social platform: "I grabbed the first Xiaomi car at 10 o’clock, mistakenly locked the configuration, clicked the button outside the order, and the prompt button didn’t obviously tell me not to return it." Some netizens said that "the configuration lock button of Xiaomi car didn’t have a second prompt, and I didn’t know that 5 thousand could not be returned until I accidentally touched it."

In response, Xiaomi responded that there is no reason to refund the deposit within 7 days. After more than 7 days, the vehicle configuration will be automatically locked, and consumers can also actively lock the configuration in advance. Once the order is locked, the vehicle will enter the production stage, the configuration can no longer be modified, and the deposit will not be refunded. In addition, the original version of the existing car configuration has been locked, and consumers will lock the order after paying a deposit of 20,000 yuan.

The first model of Xiaomi, SU7, was officially launched last night. According to official data, the car broke through 10,000 in 4 minutes, 20,000 in 7 minutes and 50,000 in 27 minutes, and the data has not been updated yet. In addition, last night, a poster of "SU7 broke through 90,000 sets in 81 minutes" was circulated on the Internet, and Wang Hua, general manager of Xiaomi’s public relations department, made a fake.